goMobi Features FAQs

Call Us

What format should my phone number be in?

Ideally in standard international format e.g. +1.1223434344. Avoid putting any space or any sign in between other than the leading + (can be replaced by a double 0) or the dot after the country code. You can also just write it as an uninterrupted sequence of numbers the way it should be dialled.

Do I need an international code with my phone number?

It is recommended to include the international code so that click to call would work also on foreign phones (e.g. a tourist wanting to get in touch with you via your mobile site). You can however also just write the local number if you prefer.

Can I add multiple phone numbers?

Yes, you can add up to six ‘Click to Call’ features to your site. Each phone number added to the site via the ‘Call Us’ feature will be displayed as a separate feature on the home page of the site and the Navigation Menu Bar.

To add multiple phone numbers to a site, go to the ‘Call Us’ feature and enter the phone numbers you want to add to your site, select which phone number you want to display as the primary phone number for your business. The Primary phone number will be displayed on the header of the subpages of the site and in the footer of the site. A phone can be also be added to each location you add to the ‘Find Us’ feature.

Find Us

Can I add multiple locations?

You can add up to 6 locations via the ‘Find Us’ feature. A Google map, directions and address for each location is displayed with the option to add a Click-to-Call phone number to each location. The addresses will be displayed on the same page on your site in the order they were added.

Full Website

Can I link to my existing website from my mobile website?

Yes, within the list of features you can use the ‘Full Website’ feature to link to your existing website. Enter the address [URL] of your desktop website into the ‘Your Website address’ field. This will associate your existing web site with your mobile website.

Booking Request

Where does the booking request go?

You can either specify the email address where you wish to receive the booking request or if you link to an existing booking engine on your existing website then it will send the request to the same place it does on your existing website.

Images

Can I upload images to my Mobile Website?

Yes, you can upload images to create a gallery using the ‘Image’ feature or you can insert images directly into a page by clicking on the image icon on the WYSIWYG editor located on free form text fields.

Products - Shopping Cart/mCommerce

Can I sell products on my mobile site?

Yes, you can create a shopping cart and sell up to 30 products for visitors to purchase via PayPal and/or Google Checkout. You can create a shopping cart in the’ Products’ feature. A valid PayPal or Google Checkout Merchant ID is required to set up your cart. Shipping should be included in the product price listed.

How do I set up a Google Checkout Account?

Go to https://checkout.google.com/sell/ to set up your Google Checkout account. During the signup process, you'll be asked for your contact and business information

How do I set up a PayPal account?

Go to https://www.paypal.com/webapps/mpp/merchant to set up your PayPal Merchant account. During the signup process, you'll be asked for your contact and business information

Can I sell products via PayPal and Google Checkout?

Yes, you can add both payment options if you have a valid Merchant ID for both.

I cannot add shipping cost to my products?

There currently is no option to add shipping cost separately. The price of each product you are selling should include the shipping cost.

What currencies are supported?

All currencies supported by PayPal and Google Checkout.

Can I display my products in different currencies?

No, all your products sold must be in the same currency.

How many products can I add to my products page?

You can add up to 30 products to your products page.

Can I add products without adding a payment option?

No, you have to add a PayPal or Google Checkout payment option.

Coupons

Can I add multiple Coupons?

Yes, you can add multiple Coupons via the ‘Coupons’ feature. The coupons will be displayed on the same page when viewed on a mobile device. They will appear in the order they were added to the feature.

Can I create redeemable Coupons?

Yes, to make a coupon redeemable click on the ‘Redeem Options’ of the Coupon and select the ‘make this coupon redeemable’ option. There are various options to choose from:

  • You can add a limit to the number of times a coupon can be redeemed or you can leave it unlimited. If unlimited is selected then the coupon can be redeemed by any number of people until the coupon expiry date is reached [if an expiry date has been added]. If a limit is set, then the redeem button will be removed from the coupon once the limit has been reached.
  • You can opt to display a brief form to your site visitors in order to redeem the coupon [this information will be emailed to you once submitted].
  • You can add a custom message to the confirmation page [displayed once the coupon is redeemed].
  • A coupon can only be redeemed once per device. If a person tries to redeem the coupon again then a message will be displayed to say that they have already redeemed this coupon.
  • The coupon will be displayed on the site until it reaches the expiry date set. If no expiry date is set then the coupon will be displayed until it is removed from the site.

How many times can visitors redeem a coupon from my site?

Currently, a coupon can only be redeemed once per device. Once it has been redeemed it cannot be redeemed again on the same device. A message is displayed if a visitor tries to redeem the coupon more than once ‘You have already redeemed this coupon’.

Can I see how many coupons have been redeemed from my site?

Yes, if you have added the option to redeem a coupon from your site then the number of times it has been redeemed will be displayed at the top of the ‘Redeem Options’ of the coupon in the feature panel.

Create Link

Can I add links to pages on my desktop site?

Yes, by using the ‘Create Link’ feature. Just add in the URL of the page of your desktop site that you want to link to. You can add multiple links to pages on your desktop site.

Will content on my desktop site automatically be synched with my mobile site?

If you add links to pages on your desktop site using the ‘Create Link’ feature or if you activate the ‘Full Website’ feature then any changes you make to your desktop site content will be reflected on your mobile site without you having to do anything.

What will my existing website look like on a mobile phone?

By adding the ‘desktop website’ feature or by adding links to pages on your desktop site using the ‘Create Link’ feature your visitors will have the option to view a ‘mobile friendly’ version of your desktop site content or view the desktop website as seen on a computer.

Create Page

Can I add a page to my mobile site?

Yes. You can add a page to your mobile site using the ‘Create Page’ feature in the Control Panel. There is no limit on the number of additional pages you can add to your site.

Forms

Can I create custom forms for my mobile website?

Yes, use the form feature to create forms to suit your business needs. You can customize the form name, add a brief description to appear on the form, add an email address and add confirmation page text.

How many custom forms can I create?

You can add up to 8 custom forms to your mobile website.

Do I have the ability to select different form field types?

Yes, you can choose from multiple field types such as text fields, text areas, check boxes, radio buttons, and drop down menus. You also have the option to make fields required so the site visitor has to fill them in before they can submit the form.

Videos

Can I add video to my mobile website?

Yes you can add videos to your mobile site. You can either add a link to a YouTube video and/or a YouTube Channel/Playlist. You can add multiple videos to a page [up to 10] and/or you can add multiple video pages.

Can I insert videos into a page on my mobile site?

Yes. You can insert a YouTube video into any features that has a WYSIWYG editor. Just click the YouTube video icon and insert the video ID in the popup window and click the 'ok' button.

What video formats are supported?

YouTube videos are supported.

Event Calendar

What is this feature?

This feature allows you to publicise your events using an RSS feed. (RSS feeds provide users with frequently updated content e.g. using a local theatres event guide feed).

What are the benefits of this feature?

Visitors to your mobile site can automatically add events from this feed to the calendar on their mobile (cell) phone (primarily Smartphones).

How does this feature work?

This feature allows you to display a feed from a Google Calendar in your mobile site. It can be used to power an event calendar (e.g. gigs in a club) or to show available/busy times in your schedule. Users can also use the search function to search for specific events. Users with phones that support the vCal format (Blackberries, some Nokias) can also add specific events to their phone´s internal calendar to get reminders for those events.

How do I enable this feature?

To activate this feature you will need to specify the URL of the XML feed of the Google Calendar you want to display in your mobile site. For instructions on how to locate this feed see www.google.com/support/calendar. We recommend using the private XML feed to avoid issues with access permissions. It is also possible to use the public XML feed for Calendars that are Public, but not for calendars that are only shared with some users.

What types of calendars are supported?

Currently only Google Calendar is supported. You can sign up for free at http://www.google.com/calendar.

How do I add/delete/manage events?

To manage your events please use the Google Calendar interface directly at http://www.google.com/calendar.

How do I find the right XML feed for my calendar?

For instructions on how to locate this feed see http://www.google.com/support/calendar/bin/answer.py?hl=en&answer=37648.

What are the benefits of this feature?

Visitors to your mobile site can automatically add events from this feed to the calendar on their mobile (cell) phone (primarily Smartphones).

Can I feed multiple calendars into this feature?

No. You can only use one feed at a time.

Reviews

Can I add Reviews and Testimonials to my mobile website?

Yes, display your top business reviews from Yelp and/or FourSquare on your mobile site. Go to the Reviews feature and enter the URL to your Yelp page and your FourSquare page in the fields provided. New reviews added to Yelp and/or FourSquare will automatically be updated on your mobile site.

Site Translation

What is this feature?

This feature allows the site visitor to select the language of their choice by clicking on the 'Site Translation' feature on your mobile site.

How is it activated?

Click ‘Add to Site’ button on the’ Site Translation’ feature in the Control Panel.

Why are some of the translations inaccurate?

This feature is based on a third party automated translation and therefore errors can occur.

Why is the content related to the desktop website feature not translated?

We do not translate your desktop site. All other content on your mobile site will be translated.

Ads

Can I display mobile ads on my site?

Yes you can add ads to your mobile website. Go to the ‘Ads’ feature in the Tools area and select an Ad provider and enter in the relevant information. In the ‘Advanced Options’ area you can select where you want to position the ad on your site.

What mobile ad platform providers do you support?

The following Ad platform providers are supported

Google Analytics

How do I add Google Analytics Tracking code to my mobile website?

Google Analytics has advanced options that support tracking of mobile visitors. Follow the steps below to add Google Analytics tracking code to your mobile website:

  1. Open Google Analytics - https://www.google.com/analytics/settings/home
  2. Select the Account that the site is part of.
  3. The next page lists the URL's being tracked. Click "Edit" on the right hand side of the row for the domain you are using for your mobile site.
  4. In the top right corner of the profile table click "Check Status".
  5. Under "Instructions for adding tracking", click on the "Advanced" tab.
  6. Under "What are you tracking?" select "A site built for a mobile phone", then select "PHP" from the radio lists.
  7. In the pane "paste code on your mobile site", note down the value for the line
  8. "$GA_ACCOUNT = "MO-XXXXXX-X";", this is your tracking ID. e.g. MO-1231234-2
  9. Click "Save and Finish" in the bottom right hand corner of the page.
  10. Open the Control Panel
  11. Click on the "Features" tab.
  12. Scroll down to "Google Analytics" and enter the tracking ID from earlier, then click OK. e.g. MO-1231234-2

Copy Site

What is the Copy Site feature?

If you are creating multiple sites with similar content then you can use the ‘Copy Site’ feature to copy the content from one site to another. Once it is copied you can simply edit or add additional content. This is very fast and easy way to replicate content. Just generate the Token from the site you want to copy and then on the new site just paste that token into the Copy Site feature filed.

How do I use the Copy Site feature?

To copy site content from one site to another, generate the Token from the ‘Copy Site’ feature on the site you want to copy and then paste that token into the Copy Site feature filed on the new site. A Token can only be used once. To copy and use the site content on multiple sites then you will need to generate the Token for each one.

Redirection Code Generator

How can visitors to my desktop website automatically go to my mobile site?

To redirect visitors to your mobile site you need to add redirection code to your desktop site. There are several options to choose from. The most popular way of doing this is to add some JavaScript to your desktop site’s template. Because all websites are not developed in the same programming language the redirection code is also available in multiple languages such as PHP, ASP.Net, JSP, Wordpress, Drupal 6 & 7 and Htaccess.

You can generate the code for your desktop site via the ‘Redirection Code Generator’ feature in the ‘Tools’ area or by clicking on the Finish button on the Control Panel and follow the steps outlined. Once you’ve put these changes live on your desktop site, all traffic from mobile phones will be seamlessly redirected to your mobile site.

Analytics Section

How can I activate analytics for my mobile website?

The site Analytics is always activated and can be accessed via the analytics tab on the Control Panel. If Google Analytics is a preferred option, it is possible to add and activate Google Analytics on your mobile site, add your tracking code to the ‘Google Analytics’ feature within the features tab.

What data can I view in the analytics tab?

Within analytics, in the visitor data tab you can view the performance data of your mobile website daily, weekly or monthly within the analytics tab. In the visitor profile tab you can also drill down into your data by feature, device language and countries. In the traffic sources tab you can see where traffic to your mobile site is coming i.e. search engines, direct traffic and referring traffic.

How can I view my analytics data by day, week, and month?

You can view the performance of your analytics data daily, weekly or monthly by clicking the relevant button next to Display by text.

Can I export and save my analytics data?

By using the export button on the analytics page, you can create a CSV file for export to excel for printing and saving. For accuracy you need to ensure that you select the correct data range.