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Technical Support Policy

 

WEBVISIONS is responsible for supporting our clients by isolating specific problems that may be encountered when using WEBVISIONS Virtual Server. However, this excludes fulfilling any CGI or any other programming-based requests as well as third party software installation and debugging.

WEBVISIONS does not offer technical support for third party vendor products which are not part of existing server’s services. For any queries not related to installation procedures, please refer to the program vendor.

Support Hours

Phone

Phone support is available from:

Monday to Friday (9am - 6pm)
* closed on Saturday, Sunday & Public Holidays

Email

You can email us at support@webvisions.com and we will respond to all e-mail enquiries within 3 working days.

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